Overview
Would you like to join a multicultural team where your dreams come true?
Are you looking for a job full of magic and joy?
We are glad to invite you to join one of the leading entertainment brands. We are currently looking for a Trainer/QA for Customer Service, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.
Your main responsibilities
- Identify training needs by evaluating strengths and weaknesses
- Ensure the training implementation schedule is respected and knowledge is well acquired
- Deliver training sessions
- Responsible for the day-by-day operations of the business lines and implementation of the logistical means to develop training within his/her area of expertise
- Key contact for both Support and Production functions
- Review training content and initiate updates if its required
- Evaluate participant satisfaction and the level of knowledge acquisition of the participants at the end of the training
- Co-write a training report in collaboration with the training designer and the client




- Translate requirements into trainings that will groom employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes

What will you bring?
- High level of English plus fluency in Spanish, English, German, Italian or French would be a plus
- BA/BS degree or equivalent practical experience
- Proven experience in designing multiple training events in a corporate setting
- Essential knowledge of the position, acquired duri

📌 Trainer/ QA Customer Service (Barcelona)
🏢 TP
📍 Barcelona