Key Responsibilities
- Owner Experience & Relationship Management
- Act as the primary day-to-day hotel contact for residence owners and approved owner representatives.
- Build trusted, professional and discreet relationships with residence owners.
- Ensure timely and accurate follow‑up on owner requests, questions, concerns and operational matters.
- Coordinate owner arrivals, departures, preferences, amenities, special requests and service arrangements.
- Ensure owner stays are handled with the same level of luxury, privacy and personalization expected of the Fairmont brand.
- Manage owner complaints or concerns in a calm, structured and solution‑oriented manner, escalating sensitive matters to the Director of Rooms and General Manager where required.
- Maintain accurate owner profiles, preferences, contact details and communication history, in line with data protection requirements.
- Private Use Period Coordination
- Coordinate all approved owner Private Use Period requests in collaboration with Reservations, Revenue, Front Office and Guest Experience.




- Ensure all owner‑use requests are checked against contractual entitlements, hotel availability and operational requirements.
- Liaise with Reservations and Revenue to ensure owner stays are correctly blocked, coded and tracked.
- Ensure owner arrivals follow the hotel’s standard check‑in, check‑out, registration, billing and security procedures.
- Coordinate any à la carte services requested by owners during their stay and ensure charges are correctly captured.
- Ensure that owner use does not negatively impact hotel inventory, guest experience, operational standards or commercial performance.
- Maintain a clear calendar and record of owner-use days per unit.
- Residence Readiness & Brand Standards
- Ensure all residences are inspected regularly and maintained in accordance with Fairmont luxury standards.
- Conduct pre‑arrival and post‑departure inspections for owner stays and high‑value guest stays in the resid

📌 Residence Manager (Andalucía)
🏢 Fairmont Hotels & Resorts
📍 Andalucía