About the Role & Company
We are seeking a dynamic and dedicated Reception Assistant to join our team at Amàre Beach Hotel Marbella, an exclusive adults-only beachfront hotel located just a 5-minute walk from Marbella’s historic center. Featuring 236 meticulously designed rooms, Amàre offers an extraordinary atmosphere blending live music, exceptional gastronomy, and sophisticated design.
As a Reception Assistant, you will be the face of our hotel—welcoming guests, managing daily front desk operations, and ensuring exceptional service throughout their stay.
Key Responsibilities
- Guest Reception & Support: Manage arrival and departure lists (check-in / check-out), and handle special requests or incidents for VIP guests, guests with reduced mobility, and others.
- Room Allocation & Phone Support: Assign rooms according to operational standards and guest preferences. Handle phone inquiries, wake-up calls, messaging, and mail.
- Billing & Cashiering: Process billing for guest services/consumption, manage cancellations, archive charge tickets, perform daily cashier balancing,



and execute foreign currency exchanges.
- Quality & Guest Experience: Handle guest feedback and complaints promptly to maintain high satisfaction scores. Log incidents in Polaris and enforce GDPR authorization protocols. Respond to pre-arrival guest requests via email, Booking, Expedia, etc.
- Sales & Information: Actively promote upselling, cross-selling, and ancillary sales. Provide recommendations on local attractions, transportation, excursions, and entertainment. Assist with booking inquiries outside standard Contact Center hours.
- Departmental Goals & Standards: Adhere to departmental procedures, quality standards, and customer data capture targets.

Requirements & Qualifications
- Education: Degree or Vocational Training (FP / Higher Cycle) in Tourism, Hotel Management, Accommodation, or related fields.
- Experience: Minimum of 3 years of experience as a Reception Assistant (or similar role)

📌 Reception Assistant (Marbella)
🏢 Amàre Beach Hotel Marbella
📍 Marbella