Responsibilities
- Set the UX direction for ELL, translating product strategy into design strategy and clear team-level execution priorities.
- Drive customer experience outcomes across multiple squads, journeys, and surfaces so that learners and teachers experience ELL as one connected system.
- Own product-area UX quality, consistency, and cohesion; raise UX maturity across teams so quality is stable and not dependent on individuals.
- Role‑model holistic ecosystem mapping and service‑design thinking when shaping multi‑product, multi‑touchpoint experiences.
- Lead user research and customer‑discovery practice across ELL, ensuring deep, repeatable insight into learner and teacher needs informs product decisions.
- Define design strategies and value propositions grounded in research, behavioural data, and pedagogy.
- Partner with regional and segment leaders to localise experiences for institutional, enterprise, and consumer learners while protecting integral coherence.
- Own ELL's design system and UX operations, scaling frictionless delivery of interaction, usability,



and accessibility patterns across teams.
- Create and maintain a UX playbook covering best‑in‑class workflows, UX/AI design, and content strategy.
- Operationalise scalable, rule‑based product design systems that raise the floor of craft and accelerate delivery.
- Operate as a peer to Product, Engineering, and Program leaders; act as a strategic product and thought partner to the ELL Product Leadership Team.
- Build product‑area roadmap alignment with cross‑functional leadership and use clear RACI, escalation, and decision‑making frameworks so teams align without constant escalation.
- Coach cross‑functional teams on prioritisation, tradeoffs, and decisions, balancing time‑boxed delivery pressure with long‑term experience quality.
- Lead, coach, and develop a high‑performing global team of design managers and senior ICs; scale impact through leaders rather than direct execution.
- Own team hiring, cali

📌 Lead, UX Designer (Madrid)
🏢 Jobtailor
📍 Madrid