Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst,
Become part of an international team, thrive in a integral group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
- Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android)
- Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)
- Proficiency in English and Spanish (both verbal and written)
- Strong customer service orientation and communication skills
- Ability to manage technical tickets efficiently, ensuring resolution or proper escalation
- Commitment to maintaining up-to-date technical knowledge and best practices
- Familiarity with IT support delivery models (phone, chat, email, deskside, self-service)
- Provide first-line technical support to users across global locations




- Diagnose and resolve IT-related issues related to operating systems, applications, and devices
- Log, track, and manage incidents and service requests using the ticketing system
- Escalate complex issues to the appropriate teams following established procedures
- Deliver support through multiple channels: phone, chat, email, and in-person when required
- Contribute to continuous improvement by documenting solutions and updating knowledge bases
- Ensure high customer satisfaction through timely and professional service delivery

Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
- Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level
- Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops
- Take charge of your development with an annual personal training

📌 Help Desk Analyst (Barcelona)
🏢 Amaris Consulting
📍 Barcelona