Do you have a passion for hospitality and a sharp eye for tech? Join our International General Hospitality IT Support team From resolving system issues to optimizing configurations, you'll be the bridge between hotel teams and backoffice tech solutions.
Team Mission: We're looking for tech-savvy, hospitality focused individuals to join a new team within our Hospitality IT Support area. If you come with a background in hotel operations like Reservations, Loyalty programs or Customer care departments this may be for you.
The Hospitality IT Support team is responsible for ensuring the availability, accuracy, and optimal performance of the reservation platform that supports hotel distribution, loyalty program, and guest bookings. The role combines technical support, operational awareness, and close collaboration with business stakeholders.
Contribute to the continued success of Radisson Rewards, our loyalty program serving more than 27 million members worldwide. Your role will be to provide first hand support for application errors and support requests from hotel users.



You will be responsible for solving training issues and making configuration changes to the system, as well as managing tickets in our support tool ServiceNow when an issue needs to be passed to a more technical support team. The successful candidate will be skilled in building strong and trusting relationships with our hotel users and Loyalty teams, so that we can transform the relationship they have with IT from a transactional relationship to a deep trusting one that will benefit both our hotel employees and customers.
We offer an agile, professional, efficient, and process orientated support function to the Radisson community, which includes guest facing staff and back-office teams, in areas such as Front Office, Meetings & Events, Point of Sale and CRS.
All our activities are based on industry standard best practices (ITIL) and require constant contact with end users (hotel teams) and technical suppo

📌 Hospitality Loyalty Application Support Specialist (Madrid)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Madrid