The Service Transition Manager will play a pivotal role in ensuring the smooth and efficient transition of all aspects of service change, deriving from a programme of projects and workstreams. You’ll coordinate all related activities, from the stage where a project is fully owned by the Projects Team, through transition, to Service Management, where BAU support services are delivered by a variety of teams. You’ll collaborate with a number of colleagues and stakeholders to define a process to transition services with minimal disruption to business operations.

You’ll be joining a growing Corporate IT department at an exciting time. If you are a detail-oriented and strategic thinker, with a passion for ensuring seamless transition, we encourage you to apply for this opportunity.

Key Responsibilities

Process Design
- Establish, document, and communicate the Service Transition process and strategy across the organisation
- Conduct yearly process reviews, obtain feedback from others on how the process works, and implement improvements when required
- Provide guidance, training,



and mentorship to colleagues involved in Service Transition activities
- Use existing toolsets to implement the process where possible

Communication
- Ensure regular communication with project stakeholders, and those invested in the status of a project, throughout the project and transition lifecycle
- Communicate any changes to process in advance of go-live, obtain buy-in from those who are regularly involved in transition activities
- Communicate any resourcing needs, to complete transition activities, with the relevant Team Managers
- Ensure that the Service Delivery Team are engaged throughout, should changes to the Service Catalogue need to be made

Integration
- Collaborate with the wider Service Delivery Team, to ensure the relevant Change Requests are raised when changes to services are implemented, the relevant Known Error records are created to document known bugs and workarounds, and

📌 Service Transition Manager (Málaga)
🏢 Recruitment
📍 Málaga