Vigente Talent is the talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.
Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.
About the client:
We are working with a leading European specialty pharmaceutical company focused on the treatment of central nervous system disorders (CNS) currently seeking a Patient Support & Commercial Operations Lead based in Barcelona - (hybrid role).
Your Mission
We are looking for a Patient Support & Commercial Operations Lead to own and continuously evolve our Patient Support Service operating model, ensuring seamless and scalable experience for patients, healthcare professionals and affiliates.
As the owner of the Patient Support Service, you will lead partner governance,



drive the launch and expansion of services across multiple European markets, and act as the key link between Business and IT. In parallel, you will contribute to building and strengthening Commercial Operations capabilities within the MedTech Unit.
Your Major Accountabilities
- Patient Support Service Ownership & Governance
- Act as the business owner of the Patient Support Service operating model and outsourced service providers.
- Lead partner governance, ensuring service quality, compliance, contractual adherence, KPI and SLA performance.
- Own and continuously evolve operational processes, workflows, governance frameworks and service documentation.
- Drive issue resolution, continuous improvement initiatives and country-specific adaptations.
- Ensure the service model remains scalable, efficient and aligned with business objectives and future growth plans.
- Country Activation & Market Expansion
- Lead t

📌 Patient Support (Barcelona)
🏢 Actual Talent
📍 Barcelona