Location: Spain / Madrid / Hybrid / Remote
Language: Spanish Mandatory
Team: Client Services
Maisa is a platform for AI‑driven process automation that helps enterprises automate complex decision‑heavy processes across multiple departments with enterprise scale and auditability.
About The Role
Our Technical Account Managers play a crucial client‑facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. They manage the full lifecycle of customer deployments, from discovery through implementation to broad organisational adoption.
What You’ll Do
Implementation & Delivery
- Lead enterprise‑wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
- Coordinate customer onboarding activities including technical set‑up, process discovery and mapping, user training, and knowledge transfer

Program Management & Governance
- Establish and track KPIs and success metrics for each deployment phase,



providing regular status updates to internal and customer executive stakeholders
- Identify and mitigate implementation risks through proactive programme management

Enablement & Adoption
- Develop scalable training programs and materials to drive customer self‑sufficiency and adoption through change‑management best practices
- Build and maintain a use‑case repository to track implementation progress, measure success, and identify expansion opportunities

Stakeholder Management
- Serve as primary point of contact for technical and operational issues during implementation
- Facilitate cross‑functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement

Key Requirements
- Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programmes, and change‑management initiatives at scale
- Stro

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