As Quality & Sustainability Manager, you will play a key role in driving operational excellence while supporting Rosewood's vision of becoming a purpose‑led organization where people and place enrich one another.

You will be responsible for elevating the guest experience through the continuous improvement of quality standards while embedding sustainability initiatives across the property. Working closely with all departments, you will ensure that quality and environmental objectives are translated into measurable actions that strengthen both operational performance and Rosewood's brand promise.

Key Responsibilities

Quality Management (TrustYou, Forbes, LQA)
- Lead and coordinate all quality audits, ensuring they are completed accurately and on time.
- Monitor weekly quality performance and review KPIs with each Head of Department.
- Follow up on guest feedback, TrustYou results, and identified opportunities related to processes, service delivery, or people, defining and tracking improvement actions together with department leaders.




- Prepare and present monthly Quality performance reports, including YTD results and forecast, to the Managing Director.
- Coordinate quality‑related training initiatives in collaboration with the Training & Development Manager.
- Conduct role plays and coaching sessions with operational teams, Departmental Trainers, and Heads of Department.
- Lead hotel inspections and partner with department leaders to develop, implement, and monitor action plans.
- Foster a culture of continuous improvement and service excellence throughout the hotel.

Sustainability
- Lead the hotel's Purpose Committee and drive the property's sustainability agenda.
- Partner with Engineering to monitor and improve environmental performance indicators.
- Collaborate with Procurement and the Culinary team to strengthen sustainable sourcing practices.
- Work closely with Communications and Talent & Culture on community engagement and social impact initiatives.
- Deve

📌 RWVMM - Quality & Sustainability Manager (Madrid)
🏢 Rosewood Villa Magna
📍 Madrid