Revelyst – Adventure Sports Group Europe is a fast‑growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long‑term partnerships with our dealers across EMEA.
We are looking for a proactive, customer‑oriented and data‑driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.
If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.
Responsibilities
The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.
- Manage a portfolio of Direct Countries dealers across EMEA
- Build strong, long‑term relationships with assigned dealers
- Ensure high levels of customer satisfaction through quality service
- Act as the main point of contact for operational and service‑related topics
Order Management & Operations
- Manage and validate the orderbook for assigned dealers
- Perform order entry in SAP (ERP system)
- Track and follow up orders, liaising with warehouses and logistics teams
- Ensure on‑time and in‑full delivery (OTIF)
- Handle operational issues such as refusals, returns and warranties
Data & Reporting
- Prepare and maintain customer order databases
- Analyze data and performance indicators to support decision‑making
- Provide reporting on key KPIs and service levels
- Ensure accuracy and consistency of customer data
Cross‑functional Collaboration
- Collaborate with Sales teams to support dealer performance and satisfaction
- Work closely with Supply Chain and Operations teams to resolve issues
- Handle dealer and sales queries efficiently and professionally
Position Requi
📌 B CUSTOMER SUCCESS REPRESENTATIVE (El Prat de Llobregat)
🏢 Revelyst
📍 El Prat de Llobregat
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