Customer Service Advisor - Talent Pool - Shrewsbury, England
Salary: 34,400 per annumPlease Note: We are actively recruiting for our talent pool, if you are already in the talent pool for this location, your position will not be impacted.
Are you passionate about deliveringexceptional customer service? We're currently recruiting for dedicated and customer-focused individuals to join our front-line Customer Operations team.
The Role
As aCustomer Service Advisor,you will be responsible for ensuring a safe, efficient, and welcoming environment for all customers across our busy station or bus interchange. You will be responsible for providing clear communication and consistent support throughout each stage of the customer journey.
Role responsibilities
- Assisting customers buying tickets at our ticket offices, self-service ticket machines or via our app;
- Monitoring ticket gate barriers, checking tickets, and issuing penalty fares where appropriate.
- Assisting customers on the platforms and overseeing the safe and timely dispatch of trains.




- Providing assistance to customers with accessibility needs.
- Offering guidance and support to customers at our busy bus interchange

Who we're looking for
- Proven ability to deliver excellent front-line customer service
- Demonstrable verbal and written communication skills
- Demonstrable organisation skills
- Confident decision-maker in fast-paced environments, with the ability to multi-task
- Comfortable working within established procedures, rules and safety regulations

As a transport operating company, we are there for our customers whenever they need to travel so flexibility to work shifts, including weekends and bank holidays, is essential.
Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community c

📌 Customer Service Advisor (Lea)
🏢 Transport for Wales
📍 Lea