Operations Support Manager - Banking / Financial
Whilst the emphasis is on Team Lead / Managers role, idóneo candidates will come from a Technical background in a Banking / Financial environment with experience of E-Trading Applications in a Linux environment with an understanding on Databases (SQL Server, Oracle) and Scripting - Python/Bash/Shell.
About The Role :
Managing a highly technical Support Team, looking after a Trading / Settlement Systems in a fast paced and pressurised environment.
You'll be the bridge between the business and technology, scoping both current and future requirements and enabling their delivery as the business requires within agreed timescales.
Key Responsibilities
- Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platforms
- Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement
- Providing first line support, answering phone calls and monitoring help desk systems,



dealing with basic issues and escalating other calls to the appropriate person
- Maintain a high degree of customer service for all support queries
- Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
- Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms
- Maintain and enhance knowledge base and documentation
- Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
- Raise and deploy changes to support the day to day running of multiple exchange platforms
- Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
- Ensure processes are streamlined
- Ensure process maps are followed to reduce risk
- Work with teams internally to streamline and enhance operation

📌 Operations Support Manager (España)
🏢 N P Associates
📍 España