About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy

Job Summary
The Collections Front Officer, Strategic Accounts is responsible for managing collections activities for a portfolio of strategic customers across Europe. The role focuses on maximizing cash collection, reducing overdue debt, managing payment risk, and supporting working capital objectives while maintaining strong customer relationships and ensuring compliance with credit policies.

Key Responsibilities
Manage collections for a portfolio of strategic customer accounts.
Drive timely cash collection and reduce overdue balances.




Monitor payment performance and escalate collection risks as required.
Build strong relationships with customers and internal stakeholders.
Resolve payment issues and disputes in partnership with Sales, Finance, Credit Risk, and Customer Service teams.
Ensure compliance with credit policies, settlement agreements, and internal controls.
Analyse aging reports and collection performance to support decision-making.
Support month-end and quarter-end cash targets.
Contribute to process improvements, automation adoption, and continuous improvement initiatives within the Order-to-Cash function.

Essential Criteria
1-3 years' experience in Collections, Accounts Receivable, Credit Management, or Order-to-Cash operations.
Experience managing key, strategic, or multinational customer accounts.
Shared Services or general business environment experience preferred.
Strong knowledge of Accounts Receivable, Col

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