Job Description
Mitsubishi Power Europe is part of Mitsubishi Heavy Industries, delivering critical energy infrastructure across EMEA. Our IT environment underpins everything we do, from office based collaboration to operational support at customer power plants across the region.
We are now looking to appoint an IT Support Specialist to strengthen our European IT capability, based in our Madrid office. This is a hands on, technically varied role, idóneo for someone who enjoys working across servers, networks, user support, and vendor management in a complex international environment.
You will work closely with the IT Manager, regional operational teams, external vendors, and our Head Office IT colleagues in Japan. The role offers exposure to enterprise infrastructure, international stakeholders, and real responsibility from day one.
Role Responsibilites
You will:
Provide first-line IT support to end users via phone, email, instant messaging, and remote support tools
Support PCs, laptops, mobile devices, operating systems, business applications, printers, networks,



and conference systems
Monitor and maintain IT infrastructure, including servers, networking equipment, and endpoint devices
Diagnose and resolve hardware, software, and network issues, escalating to second-line support where appropriate
Process IT requests, including new starters/leavers, user account administration, software installations, device provisioning, and procurement of standard IT equipment
Coordinate with external IT vendors to resolve technical issues and support procurement activities
Maintain accurate records of IT assets, software licenses, subscriptions, warranties, incidents, and technical documentation
Monitor infrastructure alerts and support backup, disaster recovery, security, patch management, and system maintenance activities
Document incidents, system configurations, operational procedures, and technical manuals.
Assist with IT audits, infrastructure reviews, compliance activities,

📌 IT Support Specialist (Madrid)
🏢 Mitsubishi Power EMEA
📍 Madrid