About Planet
Planet is a integral provider of integrated technology and payments solutions for retail and hospitality customers.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role Overview
We are recruiting for a Payments Operations Support role to join our Payment’s Support team. The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner,
by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.
What You Will Do
- Provide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA's
- Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners merchants
- Resolve issues/queries by interacting and communicating with other colleagues/departments
- Adapt to a fast-moving environment in a proactive and team-focused manner.
- Any other such duties that may be required of you
- Support Inbound & Outbound Calls
- You will work 24/7 in shift bases on business needs
Who You Are
- Modest: For us, putting the customer first is not a cliché. We serve them and are p
📌 Merchant & Technical Partners Support Agent (España)
🏢 Planet
📍 España
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