Consumer Disputes & Litigations Team Lead - (Hybrid)
As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us
We're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you’ll lead a high-performing team managing consumer disputes & litigations. By also proactively identifying legal and reputational risks, you’ll provide valuable insights to optimise processes across the business, ultimately improving the customer experience. The Consumer Disputes & Litigations Team Lead role reports to the VIP Customer Communications Manager and joins the eDreams ODIGEO Communications team, which is in a strong growth environment, and will be based in our Barcelona office.
Why eDreams ODIGEO
Join the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.
Millions of customers every year across 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day - Up to 6 billion daily AI predictions(e1)




Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts - 36 average age
We're the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
What you will do:
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the general company project and its customers. As a Consumer Disputes & Litigations Team Lead you will be in charge of:
The Role's Key Responsibilities And Tasks
- Coach, lead, and support your team members to deliver high-quality, results-oriented and innovative solutions to mitigate legal consumer risks and increase our customer satisfaction;
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📌 Consumer Disputes (España)
🏢 Edreams Odigeo
📍 España