Who We Are
We are Porsche Digital, a Porsche company. We are driven by dreams, courage, and passion, we are committed to learning and improving, and we believe in teamwork and respect as the key to success. Our mission: to revolutionize the digital experience for Porsche customers by setting new industry standards, with a dedication to excellence in customer-facing digital products.
Who You Will Work With
We are growing our Spanish and Portuguese team at Porsche's Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we are creating something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center – but way better You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche Ambassador.
What Are We Looking For
Do you “speak” Porsche? Because we are looking for passionate Customer Experts who seek to revolutionise Porsche's customer service. Your mission will be to provide excellent customer support by delivering clear,
accurate information and ensuring every customer has a smooth and positive experience.
What You Will Do
- Representing our products and services
- Being the first point of contact for our customers from the Iberian market
- Supporting the development of the Customer Relations Hub by introducing your ideas
- Using your communication skills to help customers with a wide variety of issues
- Assuring the customers have a positive experience that fits our quality standards
What You Bring
- Native level of Spanish with a proficient level of English and Portuguese
- Experience working in the automotive industry
- Experience in luxury Customer Service Experience with a CRM (e.g. SAP, Salesforce or any other)
- Excellent verbal and written communication skills
- Ability to quickly understand customer's needs, with an empathetic and problem-solving mindset
What We Offer
- Competitive salary: €26.000 of base salary and €2.000 of benefits
- Working
📌 Customer Care Agent (España)
🏢 Porsche Digital Barcelona
📍 España
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.