Product Designer for Contact Center
Verisure is seeking a talented, highly analytical, and hands‑on Product Designer for Contact Center to lead the development of a set of marketing contact center technical solutions to solve challenging problems and delight customers.
In this position you will be tasked with liaising between the contact center business needs and the IT teams to design and implement solutions across our countries. This is an exceptional opportunity to help define and implement the Verisure tech strategy for contact center across our markets.
You will own the roadmap to define, build, and launch new ways for contact center agents to manage calls with interested customers and to measure the whole lifecycle of a lead. You will partner with both business and technology leadership in initiating, prioritizing, owning and driving the vision, strategy and deliverables to meet key objectives in a fast‑paced, results‑driven environment.
This role will be based in Madrid and will report to the Group Marketing Intelligence Director, himself reporting into our General CMO.



It is an unmatched opportunity for a high performing candidate, with technical background and previous experience in product design or management.
Responsibilities
- Understand existing product pain points through collaboration with different business units and defining solutions to address them.
- Bring new products to market by analyzing and proposing product requirements and managing product development programs, establishing time schedules with engineering and stakeholders.
- Prioritize backlog according to product needs.
- Be responsible for creating user stories, user manuals, and general documentation.
- Collaborate with the business team and stakeholders to drive and deliver a successful product launch.
- Evaluate product impact by establishing, tracking, and reporting progress on product metrics and KPIs for leadership and the entire company.
- Communicate proper decisions adopted to a

📌 Product Designer for Contact Center (España)
🏢 Verisure
📍 España