Join Vonage and help us innovate cloud communications for businesses worldwide Senior Data Scientist — Verify V2 Data Products, Insights & Monetization Mission Build the quantitative foundation that proves and amplifies Verify v2's value—transforming verification telemetry into a reliable, customer-facing data infrastructure that demonstrates measurable ROI, optimizes channel economics, and lays the groundwork for an autonomous identity and verification platform.
You'll own the end-to-end data pipeline from raw events to customer-visible metrics that answer the question every customer asks: "What is this product actually worth to my business?"
Design and maintain a real-time Customer ROI Engine calculating cost-per-successful-verification, fraud savings, conversion lift, and time-to-value by customer, segment, and use case
industry benchmarks, cost efficiency trends, and projected savings
Build granular unit economics visibility: cost-to-serve, margin contribution, and channel mix efficiency per customer
Model willingness-to-pay signals and usage patterns to inform tiered pricing and custom packaging
Quantify the revenue impact of workflow configurations (Silent Auth-first vs. SMS fallback economics)
Channel Performance & Optimization (Make Every Verification Smarter) Create a single source of truth for channel economics:
Unified performance metrics across SMS, Voice, Email, WhatsApp, and Silent Authentication: deliverability, latency, conversion rate, cost-per-success, and failure taxonomy
Country × carrier × channel performance matrices with confidence intervals and anomaly flags
Real-time channel health monitoring with automated alerting for degradation
Predictive models for optimal channel routing (next-best-channel given geography, time, customer segment, historical performance)
Fallback effectiveness analysis: quantify conversion recovery and cost trade-offs for each fallback path
Silent Authentication signal analysis: success/rejection drivers, speed benchm
📌 Data Science Manager (España)
🏢 Vonage
📍 España