Senior Manager Customer Experience Operations (m/f/d)
Drive the transformation of Sonova's end-to-end order management experience
At Sonova, we're committed to delivering exceptional experiences at every stage of the customer journey. As part of our Customer Experience Operations team, you'll play a key role in transforming our end-to-end order management landscape, helping shape how we deliver a seamless customer experience across global markets.
In this strategic role, you'll lead complex transformation initiatives across the order management lifecycle - from customer order through delivery and after‑sales support. Working at the intersection of Business, IT, Digital and eCommerce, you'll translate business needs into scalable operational solutions, turning strategic priorities into tangible improvements that accelerate digital transformation, simplify operations and enhance the customer experience.
More about the role
- Shape, design and lead end-to-end transformation initiatives across the order management lifecycle, from concept through successful implementation.




- Identify and deliver process improvements that enhance customer experience, operational efficiency and business performance through process optimization, automation and improved data quality.
- Lead complex cross‑functional projects, driving stakeholder alignment, governance, execution excellence and successful adoption of new processes and solutions across integral markets.
- Partner with Business, IT, Digital and eCommerce teams to simplify, standardize and digitize operational processes, creating a seamless and efficient order management experience.
- Translate strategic objectives into scalable operational solutions by balancing priorities, connecting cross‑functional teams and driving informed decision‑making throughout project delivery.
- Drive value realization by ensuring transformation initiatives deliver measurable improvements in digital adoption, process efficiency and customer experience.

📌 Senior Manager Customer Experience Operations (España)
🏢 Sonova Group
📍 España