The IT Operations NOC level 1 is primarily dedicated to actively identifying and escalating potential incidents and irregularities within the operational environment. This includes conducting in-depth analysis of detected incidents to determine their nature, potential impact, and required course of action. Moreover, it involves effectively managing and responding to incidents by implementing appropriate resolution measures, ensuring proper documentation, and communication. Compliance with established standards and protocols, coupled with the provision of comprehensive incident reports for further review and preventive action, is a critical aspect of the role. Furthermore, contributing to the ongoing enhancement of incident detection and analysis processes to improve the organization's capacity to identify and address potential risks, as well as fostering collaboration and coordination with relevant stakeholders, are essential components of this role.
Accountabilities and responsibilities
- Incident Detection, Identification and Escalation:



Employing keen observation and operational knowledge to detect and identify potential incidents, anomalies, and irregularities within the operational environment, utilizing available monitoring and detection tools effectively and ultimately escalating to the corresponding solution team.
- Comprehensive Incident Analysis: Carrying out thorough analysis and assessment of detected incidents to determine their nature, scope, and potential impact, enabling accurate decision-making and swift incident response.
- Adherence to Standards and Protocols: Compliance with established operational standards, protocols, and best practices, and proactive participation in the development and enhancement of incident management procedures and guidelines of HBX Group.
- Incident Reporting and Communication: Collaborating with the Major Incident Management team to provide timely and accurate incident reports, contributing to a transparent incident comm

📌 NOC Engineer (España)
🏢 HBX Group
📍 España