GR8 _TECH builds B2B iGaming platforms for operators who play to lead.

Lea el resumen de esta posibilidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to own the technical resolution and localization of complex, non-typical core platform incidents before they reach development.



You’ll help us maintain platform stability and protect engineering teams by independently troubleshooting microservice communication failures, balance processing issues, and authentication layer anomalies.

What you’ll drive:

Advanced Investigation & Core Operations
- Receive and independently investigate complex, non-standard platform requests related to discrepancies in user states, nested configuration issues, and microservice communication failures.
- Troubleshoot cross-functional incidents occurring at the boundary of core platform systems and adjacent integration modules.
- Independently determine whether a failure stems from a platform software defect, database mismatch, or incorrect complex operator settings.
- Guide and assist Junior L2 and adjacent support lines with advanced platform configuration investigations.
- Analyze structured logs in management systems (Kibana/OpenSearch), matching cross-system identifiers (Trace IDs, Request IDs, or Session IDs) to trace core platform data passing through

📌 MiddleTechnical Support Specialist for Platform Team (Castellón de la Plana)
🏢 GR8_TECH
📍 Castellón de la Plana