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Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings. This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results. In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.
- Recommend tailored solutions balancing customer needs with premium brand experience
- Position MSC value proposition effectively versus competitors
Operational Excellence
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- Build and grow personal client portfolio through structured follow-ups and reactivation
- Maintain long-term relationships driving repeat business and incremental revenue
- Manage accurate CRM records ensuring structured pipeline and qualified leads
- Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership
- Thrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms) while maintaining high service standards
Sales and Conversion
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- Manage consultative sales conversations from initial customer interest through to booking confirmation
- Support customers in choosing the most suitable cruise solution based on their needs and preferences
- Drive booking c