At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
At MiniMed, we value what makes you unique. Join a company that thinks differently to solve problems, advance innovation, and deliver meaningful solutions to people living with diabetes. A new position is now available to support the Customer Care Israel team. If you believe you have the skills and motivation to thrive in this dynamic and exciting environment — supporting our patients and our business — read on and submit your application.
The position is temp (18 months) and based in our Madrid office (hybrid model). Hebrew proficiency is required.
A Day at MiniMed
Provide daily support for MiniMed's order-to-delivery processes
Deliver professional support to the Center of Excellence and the field sales team
Contribute to the company's customer satisfaction goals
Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking ownership through to resolution
Manage incident resolution and reactive communication with customers and patients
Contribute to the improvement and standardization of internal and external processes, with the ability to participate in or lead projects
Be responsible for recording and documenting customer and patient details in internal systems
Skills We're Looking For
Previous ERP experience — SAP preferred — and CRM Salesforce
Strong communication skills
Structured working style, resilience, and customer orientation
Motivation for process improvement
Ability to inspire others toward shared goals
Positive and proactive attitude, flexibility
Hebrew – fluent (mandatory)
English – advanced level other language (Arabic, Portuguese) will be a plus.
What We Offer
We offer a competitive salary and benefits packag
📌 Customer Service Representative (Madrid)
🏢 MiniMed
📍 Madrid
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