This position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support.

The EIB, the European Union's bank, is seeking to recruit for Group Information Systems Directorate (GIS), Core Platforms & Resilience Department (CPR), Platform Engineering & Operations Division (PEO), IT Operations & Service Management Unit (IOSM), at its headquarters in Luxembourg, an Associate ITIL Problem Process Management Officer*.

This is a full-time temporary position at grade 4.

The term of this contract will be 31.12.2026.

Internal benchmark Associate Engineer IT Technology & Infrastructure

Panel interviews are foreseen as from October 2026

Purpose

You will play a key role in strengthening the Bank’s IT resilience by driving modern ITIL practices across our IT organisation. By shaping and championing bestinclass IT Service Management processes, you will help ensure the reliability,



availability and integrity of the EIB’s information and communication systems supporting our mission with secure and highperforming technology.

Operating Network

You will report to the Head of Operations & ITIL Processes Unit, responsible for providing IT services for Operation and Operational Processes.

Given the operational risk linked to some processes, it is required that all team members can act as back-up for other team members, both for ITIL and non-ITIL processes.

Accountabilities

Development and Implementation of ITIL Processes

Propose, develop, and enhance IT processes and services within Problem Management under ITIL Process Management.
Drive the evolution and continuous improvement of the Problem Management process.
Actively contribute to process implementation to reduce incident recurrence and improve service stability.

Strategic Alignment and Project Coordination

Steer Problem Management processes towards future object

📌 Associate ITIL Problem Process Management Officer (Madrid)
🏢 European Investment Bank (EIB)
📍 Madrid