Support Professional with English and French

Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta posibilidad? Descúbralo a continuación.
Barcelona, Spain

Job Description
At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.

Impact & Purpose

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems Join Milestone, the general market leader

Location:

We are looking for a Support Professional with English and French, based in Barcelona (hybrid – late shift 10:00 to 19:00).

Role Summary

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.





What You Will Do:

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- Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
- Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
- Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
- Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
- Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
- Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What You Bring to the Team:

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- Informatic Support technical backgr

📌 Support Professional with English and French (Barcelona)
🏢 BriefCam
📍 Barcelona