Graduate Product Support Engineer – Customer Assurance for HP Additive Manufacturing
HP’s AM Customer Assurance organization delivers world-class service experiences to customers across our Additive Manufacturing portfolio.
We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem-solving skills.
This role provides hands-on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.
Escalation Support & Troubleshooting
~ Support the investigation and resolution of customer issues and product escalations

~ Assist in data collection, log analysis, and basic troubleshooting activities

~ Contribute to root cause analysis and corrective action tracking

~ Collaborate with cross-functional teams (R&D;, Quality, Services)



to support issue resolution

~ Identify recurring issues with support from senior engineers

~ Contribute to improvement initiatives related to documentation, system limitations, training, and support processes

~ Product Engineering Exposure
~ Support analysis of product behavior, contributing structured feedback to improve the product based on field issues

~ Participate in defect analysis and validation activities, including reproduction of issues in lab environments

~ Assist in translating customer issues into technical problem statements for engineering teams

~ Create and maintain technical documentation under supervision

~ Participate in structured onboarding, training programs, and technical learning tracks

~ Develop foundational skills in troubleshooting, system analysis, and engineering methodologies

~ Work within integral teams (EMEA, AMS, APJ) with exposure to multiple functions

~ Support Customer

📌 Graduate Product Support Engineer (España)
🏢 HP Development Company
📍 España