Position:
Junior Customer Service Representative
Job Description:
About the Role
We are looking for a Customer Service Representative to join our team in Gdańsk
This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.
What You Will Do
As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.
Your responsibilities will include:
- Managing the order-to-invoice process
- Communicating with customers and suppliers via email and phone
- Providing after-sales support to business customers
- Managing customer orders and maintaining order accuracy
- Monitoring and handling backlog alerts and requested backlog changes
- Supporting customer reserved inventory management




- Cooperating closely with Sales, Assets, and Logistics teams
- Driving on-time delivery performance in line with customer and company goals
- Building customer satisfaction through proactive communication and problem-solving
- Contributing to process efficiency and continuous improvement

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.
Who You Are
You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.
This role could be a great fit if you are starting your professional career or looking to develo

📌 Junior Customer Service Representative (España)
🏢 Arrow Electronics
📍 España