Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a general healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
In our Technical Area Department, we are looking for a Specialist to manage customer complaints for all immunohematology products of the Diagnostic Business Unit, as well as the management of the post-market surveillance system of Diagnostic Grifols SA.
What your responsibilities will be
Manage complaints related with Software and Hardware,
as part of immunohematology products.
Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.
Create trend reports, complaints monitoring, and auditing registered cases.
Reportability of adverse events to Health Authorities and participation in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.
Participate in the development and maintenance of quality procedures related to complaints, vigilance system and post-market surveillance.
Create post-market surveillance plans and reports according to applicable regulations.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. (Reasonable accommodations may be made to enable individuals wit