Job Purpose
The Director Operations Technology will report directly to the Senior Director Operations Technology. The role is responsible and accountable for the execution of the ESI operations technology vision and strategy.
Key Responsibilities
The role is responsible for development and delivery of the technological landscape and future product roadmaps. Developing and managing a group of strategic support systems products. Accessing business and client needs and translating into product developments priorities and executing roadmaps across ESI business. Responsible for maximising the product value through innovative features and functionality development to "make it easy" for our clients and associates to do business. The role will drive development and adoption by capturing and executing voice of associate and client feedback and communicating a clear and cohesive roadmap to the business.
Key Duties / Tasks
Ability to horizon scan, develop and execute the product vision, strategy and roadmap in alignment and benefit of EMEA, LATAM and APAC business units




Monitor and ensure high levels of stability and performance of all products ensuring rapid remediation and resolution of product outages and issues in alignment with CIRT process
Ensure product development and enhancements are compliance with country legal and ADP internal GSO requirements
Regular and effective stakeholder management with key BU stakeholders including, but not limited to Business Excellence, Service, and Implementation Directors and SDS Managers and key SME's
Strong relationship and collaboration with supporting product development teams and key infrastructure leads, including India/Bucharest development teams, GETS, R&D; and UX Directors
Collaboration and understand of other systems integrations with products and tools including, but not limited to BPMS, RPA, Oracle billing, Salesforce and CLMS
Improve ease of use, adoption & interaction through facilitating regular and ongoing voice of client

📌 Director Operations Technology (Barcelona)
🏢 Adp
📍 Barcelona