Overview iRESTORE is a fast-growing company dedicated to providing innovative solutions in the wellness and beauty space. Our mission is to restore confidence by providing safe and effective solutions for improving health and beauty. As we continue to scale, we are looking for a Customer Success Operations Manager who will play a key role in supporting our people operations and ensuring a seamless employee experience across the organization.
Your Role The Customer Success Operations Manager is a strategic leader responsible for designing, scaling, and optimizing the end-to-end customer support operating model for a fast-growing health and beauty eCommerce brand.
This role owns the strategy, systems, structure, and future state of Customer Support, ensuring operational stability, scalability, and a best-in-class customer experience across all channels (email, chat, phone, social, and marketplaces). This role focuses on the "how, why, and what's next" of Customer Support through AI, automation, analytics, and cross-functional alignment.




The Customer Success Operations Manager does not manage daily frontline execution. Instead, they partner closely with the Customer Service Manager, who owns training, coaching, hiring, and platform administration.
Minimum Qualifications 8–12+ years of experience in Customer Support / Customer Experience leadership, preferably in eCommerce, health, beauty, or DTC brands.
Proven experience scaling customer support operations in high-growth environments.
Strong background in AI, automation, CX platforms, and operational analytics.
Deep understanding of omnichannel support, quality management, and workforce planning.
Highly strategic, systems-oriented, and data-driven mindset.
Exceptional cross-functional communication and executive presence.
Key Areas of Accountability Customer Support Strategy & Operations
Own and execute the Customer Support strategy aligned with business growth, brand promise, and customer expectations.
Design scalable

📌 Customer Success Operations Manager (Madrid)
🏢 iRESTORE
📍 Madrid