Opportunity
Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona
Our Values
Hungry, Humble, Honest, with Heart
Meet Your Team
Here at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment. Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert.
Your Role
Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer‐focused approach
Oversee and manage the team handling complex escalations
Document and report on team performance and escalations for transparency and accountability
Build relationships with diverse teams across the organization to facilitate effective cross‐collaboration
Achieve certification of the entry‐level Nutanix technical certification within the first 6 months




Ensure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively
What You Will Bring
Minimum of 5 years in support roles with at least 3 years in management of Support Engineers
Strong people management and team leadership capabilities
Technical background to understand engineering work and support complex issues
Experience in handling escalations and leading general projects
Strong communication skills across diverse stakeholders and departments
Excellent emotional intelligence and conflict management skills
Fluency in English; proficiency in additional languages is a plus
Familiarity with Nutanix technology, hyper‐converged infrastructure, and cloud‐native technologies is desirable
What We Offer
Hybrid work setup with at least three days per week in the office, Glorias area, Barcelona
Weekly team meetings and daily slack chats; co

📌 Manager, Worldwide Support (Barcelona)
🏢 Nutanix
📍 Barcelona