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As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
JOB DESCRIPTION The Service Desk Manageris responsible forleading and managing technical support toAlter Domususers. This role requires managing multi-site support operations, coordinating across time zones, and ensuring consistent,



high-quality IT service delivery to a geographically diverse user base. The position combines integral leadership, technicalexpertise, and international customer service management tomaintainexceptional service levels worldwide.You willbe reporting to the Head of Tech Service ManagementwithinTechOperations team.
Key Responsibilities Manage work schedules, follow-the-sun support model, and resource allocation
Coordinate with regional service desk supervisors and team Tech leads
Conduct performance reviews and provide coaching across different time zones and cultures
Recruit, onboard, and train service desk staff in various countries
Ensure efficient resolution of Level 1 and Level 2 support requests globally
Coordinate escalations across regional technical teams
Utilize and optimize enterprise ITSM ticketing systems for global operations
Troubleshoot complex escalated issues affecting multiple locations
Oversee Office 365/Microso

📌 Service Desk Manager (Madrid)
🏢 Alter Domus
📍 Madrid