Manager, Customer Success
SailPoint is the leading, AI‐driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customer's demand.
We are proud of our team and the culture we have built which has led to our employees voting us "best places to work" – 15 years in a row.
The Role
The SailPoint Customer Success team champions helping our customers get maximum value out of their Identity Security investments. We ensure our customers achieve rapid time‐to‐value, helping our business secure long‐term loyalty and maximize lifetime value.
As the Manager, Customer Success, you will lead, scale, and inspire a regional team of Customer Success Managers (CSMs). You are directly accountable for regional customer retention, satisfaction, and the operational excellence of your team.



This role is a critical link between SailPoint's cross‐functional departments, ensuring our team is equipped to drive program progression, secure verified customer outcomes, and optimize health metrics. This is a high‐impact leadership role focused entirely on value delivery and KPI attainment, and is not a quota‐carrying sales position.
To excel, the position requires a person:
Who is an empathetic, inspiring leader and coach who is committed to helping Customer Success Managers grow, succeed, and maintain high morale and camaraderie.
Who can think critically and strategically, shifting conversations from reactive issue resolution to proactive problem‐solving and business outcome delivery through technology.
Who will build lasting, trust‐based relationships both externally with key customer advocates and internally with cross‐functional SailPoint teams.
Who demonstrates outstanding communication skills and ex

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