About Supermicro Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. It is one of the fastest growing companies in Silicon Valley's Top 50 technology firms.
Location & Posting Location: Barcelona, Spain
Posted: July 15, 2026
Job Summary Supermicro is looking for a Sr. Customer Success Program Manager. The role involves holding up, developing, implementing, and managing account strategies to ensure optimal quality, support & delivery performance.
Essential Duties And Responsibilities Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
Manage customer escalations and return‐material‐authorizations (RMAs).
Coordinate multiple sites and functions to exceed customers' expectations.
Own results of Pre‐Sales, Post‐Sales and Customer satisfaction; drive growth and maintain an opportunity pipeline.
Build relationships with customers at executive and resolution‐making levels.




Accountable for projects/initiatives and drive site focus on efficiency programs.
Manage on‐site customer and offline data center relationships, fostering growth through next‐generation solutions.
Ensure delivery on customer satisfaction and KPI scoring across all sites.
Improve communication by leading, documenting meeting minutes, actions, owners, due dates, etc.
Lead process improvements and drive best practices across multi‐sites.
Ensure all client programs execute to contract, hitting key KPIs.
Track risks and report to SMC business accordingly.
Collaborate with Sales Account Manager to create and deliver quarterly business reviews; establish cadence for standard reporting.
Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.
Qualifications Bachelor's degree or equivalent experience; MBA a plus.
Minimum of 10 years of experience in sales, account or customer success

📌 (Sr.) Sales Manager (Barcelona)
🏢 Super Micro Computer Spain
📍 Barcelona