papernest, a European scale‐up with a strong Barcelona footprint, seeks a Customer Experience leader to drive premium service and operational excellence. You will translate strategy into KPIs, analyse feedback, and escalate complex issues to ensure a consistently outstanding customer journey.
You will coach team leaders and shape a high‐performing CX culture across multiple markets. The role demands 3–4 years in customer care leadership, fluency in French and Spanish, and strong data skills.
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