Job Title Marketing Cloud Customer Success Manager
Full‐time, on‐site position in Madrid, ES. Offers career growth opportunities within Salesforce's AI‐powered CRM platform.
Key Responsibilities Serve as single point of customer accountability for orchestration of all Signature deliverables, experience, renewal, and expansion.
Cultivate and maintain stakeholder relationships with customer IT and business executive leadership, sponsors, and other decision‐makers.
Coordinate completion of the Signature Success catalog of services as required for the customer.
Provide timely, proactive Salesforce feature guidance based on the customer's areas of interest.
Act as advisor for adoption of new features from Salesforce's annual release schedules and identify potential challenges and risks to implementation.
Act as advisor for integration of agentic AI into customer business processes, considering technology, workforce, data governance, and ethical implications.
Estimate and communicate the value of Signature Success, ensuring collaborators understand its value to drive renewal.




Advocate for customers during triage and resolution of high‐severity cases to ensure timely resolution.
Travel occasionally to customer sites and be available for after‐hour or weekend coverage as needed.
Minimum Requirements Professional proficiency in both English and Spanish.
Hands‐on field experience with Salesforce Marketing Cloud or a competing platform, with a proven track record supporting Iberia‐based customers.
Experience in Customer Success, SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
Exceptional communication and presentation skills; ability to influence at all organizational levels, including executive and C‐level.
Ability to analyze technical concepts, translate them into business terms, and map business requirements into technical features.
Ability to explain complex technical concepts in business‐friendly

📌 Customer Success Manager at Salesforce (Madrid)
🏢 Salesforce
📍 Madrid