Overview The Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement.
Key Responsibilities Execute End-to-End Renewal Motions: Own and streamline renewal workflows, minimizing manual effort and ensuring timely execution
Close Renewals: Protect the existing customer base by closing renewals accurately and efficiently
Drive and Close Seat Expansions: Sell additional seats to existing buyers at time of renewals, leveraging playbooks and cross‐functional strategies
Monitor Auto‐Renewal Status: Track and intervene when auto‐renewals are disabled to prevent churn
Customer Procurement Interaction:
Collaborate with procurement teams to ensure smooth renewal execution
Provide Feedback: Share insights into products and packaging based on customer interactions
Skills Time Management: Efficiently manage high‐volume renewal cycles and optimize workflows
Customer First: Prioritize customer satisfaction and retention through proactive engagement and policy development
Communication: Apply and lead communication strategies to secure renewals and influence stakeholders
Negotiation: Engage in and lead negotiation tasks, applying creative and strategic techniques
Technical Proficiency: Use CRM and renewal tracking systems to automate workflows, analyze data, and flag exceptions
Languages: Fluent German and English required, French & Italian would be a plus
Performance Metrics Renewal rate and retention metrics
Volume and value of seat expansions
Timeliness and accuracy of renewal execution
CRM
📌 Account Based Renewals Rep, DACH (Barcelona)
🏢 Autodesk
📍 Barcelona
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