SITA
Overview
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‐edge tech to make their operations run like clockwork. Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role & Team
As a Senior Business Automation Architect (ServiceNow Agentic AI) you will lead the design and implementation of AI‐driven automation solutions on the ServiceNow platform. This role focuses on designing governed, scalable agentic AI solutions that combine workflow automation, data, and AI agents to improve operational efficiency and business outcomes. You will work closely with business and technology teams to define how AI agents interact with workflows, data, and human decision‐making across the enterprise.




What You Will Do
Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows)
Define architecture for AI‐driven workflows, including agent boundaries, approvals, and fallback mechanisms
Ensure governance, auditability, and control for AI‐driven actions
Integrate AI solutions with enterprise workflows, data models, and systems
Identify automation opportunities and translate them into scalable AI‐enabled solutions
Monitor and optimize AI‐driven processes to ensure business value realization
Collaborate with business stakeholders, architects, and delivery teams
Qualifications
5+ years of ServiceNow experience, including solution design and architecture, out of which 3 years proven experience of ServiceNow customer service management / customer success management.
Hands‐on experience with AI‐driven solutions or workflow automation (Now Assist / AI agents

📌 Senior Business Automation Architect (Barcelona)
🏢 Sita
📍 Barcelona