Our client is an established software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets.
They are currently looking to recruit a Commercial Success Manager to be based in Madrid and to manage a commercial team of four based in the UK and the US. English is essential for this role. Spanish is a plus but not mandatory.
This is a player-manager role for someone who can lead a small team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands‐on role. You will be coaching your team one day and closing a deal the next.
RESPONSIBILITIES Commercial Ownership Own the full customer journey from qualified lead through to renewal and expansion
Define clear handoff processes between Business Development,



Technical Consulting, and Customer Success
Maintain pipeline visibility and produce accurate revenue forecasts for leadership
Identify and pursue upsell and cross‐sell opportunities within the existing customer base
Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success
Set individual KPIs aligned to company targets and run regular performance reviews
Build a culture of accountability, collaboration, and continuous improvement
Support onboarding as the team grows alongside ITS's SaaS expansion
New Business Coach the Business Development Executive on complex or high‐value deals, engaging directly where needed
Personally lead senior prospect conversations for strategic accounts
Ensure CRM discipline and consistent sales methodology across the team
Retention & Growth Own overall renewal rates and Net Revenue Retention (NRR) across the

📌 Commercial Success Manager (Madrid)
🏢 Euro London
📍 Madrid