Partner Services Manager – Partner Account Management Italian team
Overview
Operational, strategic role at the intersection of process engineering, product expertise, and partner enablement. Owns outcomes and manages partner ecosystem with a focus on technical enablement and onboarding.
What you'll do
Manage portfolio of committed business partners including IT resellers, HR consultancies, accounting firms, and technology distributors.
Own technical enablement and onboarding lifecycle for the partner ecosystem, ensuring partner autonomy, quality, and retention.
Build and deliver structured training and certification frameworks for new Expert Partners.
Develop advanced continuous training modules, masterclasses, and webinars to achieve technical autonomy for existing partners.
Define and audit a structured, high‐quality implementation process for partner‐managed clients.
Investigate, design, and build systems that allow partners to offer and deliver services to customers.
Track delivery metrics, implementation data, and velocity to guarantee a premium onboarding experience.




Drive partner product adoption and achieve business outcomes for partner customers.
Monitor active partner setups, spot configuration risks, and implement fixes to prevent churn.
Build internal tools, templates, and playbooks to convert complex workflows into repeatable training modules.
Act as strategic bridge to internal squads, translating partner feedback into insights that shape the product roadmap.
What we're looking for
Radical process ownership – proactively identify gaps, design solutions, and act on them.
Deep partner influence – coach partners, lead alignment conversations, and enforce quality standards.
Root‐cause problem solving – diagnose knowledge gaps and onboarding blockers, teach partners to become independent.
Data‐driven mindset – comfortable with operational metrics and KPI systems to prioritize actions.
Builder DNA – create training assets, playbooks, webinars, and tracking s

📌 Partner Services Manager Italian Market (Barcelona)
🏢 Factorial
📍 Barcelona