Your role
As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny's services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.
This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.
Key responsibilities
Own the availability, performance, and reliability of all production services
Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health
Lead incident management processes, including escalation, coordination, and root cause analysis
Drive a culture of continuous improvement, ensuring issues are resolved permanently
Improve and scale deployment, release, and change management processes
Establish and maintain operational standards, runbooks, and documentation
Drive automation and standardisation to improve efficiency and reduce manual effort
Ensure security, access controls, and compliance readiness
Collaborate with Engineering, Product,



and Security teams to align operational priorities
Be part of the on-call rota for operational issues
Manage and optimise a 24/7 on-call model to ensure resilience and accountability
Leadership & team responsibilities
Build, lead, and develop a high-performing team of Operations Engineers
Be accountable for the On Call rota of the whole Operations team
Set clear priorities, expectations, and performance standards
Coach and mentor team members on incident management and operational best practices
Foster a culture of ownership, accountability, and continuous improvement
Encourage knowledge sharing and cross-team collaboration
What you bring
Core experience
Proven experience leading Operations, SRE, or platform engineering teams
Strong track record managing cloud-native production environments
Deep understanding of incident management, monitoring, and service reliability
Experience driving oper

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