At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular
Job Description The Deputy Head of Global IT Control Tower is responsible for driving the evolution, maturity, and expansion of the Integral Control Tower operating model. The role focuses on assessing and optimizing operational practices, identifying opportunities to strengthen existing capabilities, extending the GCT mandate across new domains and services, and ensuring the continued alignment of the Control Tower with business and technology priorities YOUR NEXT CHALLENGE
YOUR NEXT CHALLENGE The Global Control Tower is entering its next phase of maturity. Your mission will be to strengthen its operating model, enhance its existing capabilities, and drive the expansion of its mandate across new services, countries, and operational domains.
You will lead initiatives focused on operational excellence, governance, standardization, automation, and continuous improvement,



helping transform the GCT into a key enabler of service reliability and operational performance across Pluxee.
You will work closely with geographically distributed teams, fostering collaboration, engagement, and performance across multiple countries and cultures. Occasional travel may be required based on business priorities, transformation initiatives, and operational needs
Education Bachelor's or Master's degree in IT, Engineering, Computer Science, or a related field
ITIL certification or equivalent Service Management qualification is a plus
Experience 8+ years of experience in IT Operations, Service Management, Service Delivery, or IT Transformation
Proven experience improving operating models, governance frameworks, or operational processes
Strong understanding of Incident, Problem, Change, and Service Management practices
Experience working in international and cross-functional environments
Experience managing and developin

📌 Deputy Head of the IT Global Control Tower (Madrid)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Madrid