Senior Product Expert – Credit Cards At ING, we are looking for a talented and enthusiastic Senior Product Expert to join our Cards Team of the Payments Tribe in a squad focused on Credit Cards.
Key Responsibilities Represent the "voice of the customer", have a strong vision on how to serve customers on their payment needs and focus on continuously improving the customer journeys we offer.
Be responsible for developing, launching and maintaining the Credit card proposition on the market, providing the highest customer satisfaction.
Contribute to building the commercial plan, upselling and cross‐selling strategy, and ensuring achievement of the KPIs defined in the strategy.
With knowledge and experience in Cards or Unsecured Lending Products (overdrafts, personal loans...)
Good understanding of risk management.
Act as the "Business Guardian" of the product/service, working with Operations, Compliance and Legal stakeholders to ensure compliance with regulations and policies.
Support the PO to increase efficiency, reduce complexity,



and deliver the best experience at moments of truth linked to payments, and pursue innovative solutions.
Use analytical skills and proactive thinking to comprehend, define, select and analyze data, yielding insights that enhance decision‐making.
Translate business needs into requirements for implementation.
Understand IT framework in ING and be acquainted with technology development.
Be an expert on the product & service, prioritise value delivered in short cycles, defining an MVP and improving with feedback.
Support complex programs, set clear roadmaps and solve impediments.
Be creative, think out of the box, love working in a multidisciplinary team in an agile environment with close collaboration daily.
Develop and maintain a customer engagement strategy focusing on improving the acquisition of transactional accounts.
Optimise end‐to‐end processes supported by an operations management mindset.
Support adoption of cybersecurity practices t

📌 Senior Product Expert (Madrid)
🏢 Ing Bank Nv Sucursal En España
📍 Madrid