What We Expect As Program Manager, you take end‐to‐end responsibility for complex, multi‐year ERP/CRM transformation programs across Europe & Africa. You act as the central point of contact for program sponsors and ensure alignment between business, IT, and external partners.
Responsibilities Act as single point of contact for Program Sponsors across the Europe Africa region
Co‐manage overall program plan, timeline, budget, and vendor deliverables together with the external system integrator
Prepare and lead SteerCo meetings, including reporting, decision papers, and escalation topics
Ensure alignment across central functions, operating units, IT, external vendors, and country leadership
Steer and challenge external partners on proposed solutions and delivery quality
Confidently facilitate decision‐making with senior executives
Coordinate cross‐functional and country activities for ERP/CRM/FSM template design
Facilitate design workshops and validate vendor deliverables
Build, drive, and execute the rollout roadmap, sequencing countries and deployment waves
Manage risks,



dependencies, and issues with clear mitigation and escalation paths
Who we are looking for We are looking for a candidate who meets the following qualifications:
Educational Background A degree in Engineering, Business Administration, or a related field is preferred.
Experience 8+ years of experience in large‐scale ERP and/or CRM transformation programs
Proven track record in managing complex, multi‐year global or regional programs
Experience steering system integrators and external vendors
Skills Solid understanding of ERP/CRM architectures, integrations, master data, and workflows
Strong communication skills, calm under pressure, structured and politically aware
Ability to balance integral standards with local business needs
Languages Fluent in English
German and/or French are a plus
Personal Attributes High degree of independence in managing task areas within general target guidelines.
A proactive,

📌 Program Manager (Madrid)
🏢 TK Elevator
📍 Madrid