OverviewPepe Jeans - Customer Service Representative with German & English

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AWWG is a leading general fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer. We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience.
What’s your Mission?
Responsibilities
- Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
- Foster positive customer relationships: Create positive and engaging interactions with customers.
- Provide expert guidance: Assist and guide customers with all necessary product and service information.
- Resolve customer issues effectively:



Respond empathetically to customer needs and effectively handle complaints and objections.
- Build strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients.
- Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
- Deepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
- Continuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.

Requirements
- Fluency in German & English: Fluent in both languages, both spoken and written.
- Customer-centric focus: Service-oriented with a strong drive to achieve and exceed customer service targets.
- Professional demeanour: Calm and composed, able to handle challenging calls professionally.

📌 Pepe Jeans (Barcelona)
🏢 CPM CX Centre
📍 Barcelona