Coral Club International is hiring: Customer Support Specialist

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
Join a dynamic team and help us deliver exceptional service to our valued customers

Employment type: Full-time

Language requirement: Native Spanish (Spain), Russian

About Coral Club
Coral Club is an international wellness company offering high-quality products for health, hydration, and overall well-being. With a presence in over 40 countries, we are committed to helping people lead healthier lifestyles through education, community, and effective natural solutions. At Coral Club, we believe in the power of personal connection - and that's where you come in.

About the role
We are looking for a Customer Support Specialist to provide professional support to our customers and ensure they receive timely, accurate, and friendly assistance throughout their experience with Coral Club.

Key Responsibilities
Customer Support

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- Answer incoming customer calls, emails,



and chat messages.
- Assist customers with order status, delivery, product availability, pricing, and placing orders.
- Listen carefully to customers' needs and provide accurate information and effective solutions.
- Handle customer concerns and complaints in a calm, professional, and empathetic manner.
- Process customer orders and update information in the company's system.
- Resolve shipping and delivery issues in cooperation with internal teams.
- Contact customers when additional information or follow-up is required.

Documentation & Reporting

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- Record every customer interaction accurately in the company's CRM system.
- Maintain up-to-date customer information and ensure all cases are properly documented.

Product Knowledge

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- Continuously learn about Coral Club products, services, and internal processes.
- Confidently answer customer questions and provide guidance on company produ

📌 Customer Service Specialist (Alicante (Alacant))
🏢 Coral Club Europe
📍 Alicante (Alacant)