Location: Barcelona, Spain

¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.
We have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Specialist based in Barcelona, Spain.
Key Responsibilities
- Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks, etc.)
- Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
- Build an intimate relationship with DSM-Firmenich customers and internal stakeholders
- Manage daily escalations and issues
- Monitor relevant indicators that measure the level of service and propose related action plans for service improvements
- Proactively seek innovative ways to enhance customer's satisfaction and improve DSM-Firmenich operating efficiencies

We bring




- Work in a dynamic and highly rewarding multicultural environment
- Attractive compensation package
- Possibility to grow within the company
- Adaptable work-time arrangements

You bring
- 3-5 years related experience with Planning and/or Customer Care
- Fluent in English and French/Italian (optional)
- Excellent planning, organizational and communication skills
- Strong negotiation and problem solving skills
- Detail oriented and able to work both independently and within a team environment
- Excellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus
- Familiar with working in an industrial (ideally in Flavors & Fragrances) environment
- Team player and network builder

Equal Opportunity StatementAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, an

📌 Customer Experience Specialist (Barcelona)
🏢 dsm-firmenich
📍 Barcelona