Backship Support Agent (French-speaking) - On-site BM01

¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.
Backship Support Agent in Barcelona (on-site)

Responsibilities

-
- Coordinate customer return requests, generating labels and arranging shipping.
- Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
- Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
- Communicate with customers, providing status updates and resolving discrepancies.
- Manage carriers and partners, resolving shipment issues and auditing performance.

Qualifications

-
- Proficient or bilingual in French and advanced in English.
- Have experience in a comparable role.
- Strong interpersonal skills including active listening, empathy, and adaptability.
- Advanced customer service and conflict resolution abilities.
- Skilled in troubleshooting and resolving complex, non-standard issues.




- Provides clear root‑cause analysis and insights.
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking).
- Technically proficient in OS‑level topics (iOS, Android, Windows).
- Proactively identifies and leads improvement initiatives.
- Supports efficiency and optimization of service‑level agreements (SLAs).
- Has access to and effectively uses extended tools.
- Possesses deep knowledge of internal processes and workflows.

Benefits

-
- Full time 39 hours/week, permanent contract.
- Schedule: rotative Monday - Saturday, from 09:00 - 18:00.
- Salary 22,000 euros gross/year + up to 2,400 euros gross/year in bonus.
- Great office location in Barcelona.
- Full paid training about the company and the project you will be working on.
- Career development program and specialized courses.

EEO Statement
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. W

📌 Backship Support Agent (Barcelona)
🏢 Concentrix
📍 Barcelona